“St Luke’s Hospice in Sheffield use some of the OACC outcome measures to inform our clinical services. We have over the last two years embedded these measures in to clinical working practices across the Hospice inpatient, community and day services. In this time we have seen the real difference this has made to patients and their families and we received a letter recently from a bereaved relative asking for a blank copy of their ipos so she could share it with friends and family and thanking us for allowing her and her husband to have the opportunity to complete this as it meant that she and he both knew that what was important to them mattered to us.

The use of the measures have also provided us with a more robust governance framework and reporting structures, improved MDT working with a framework enhancing equality of access to care based on need.

Whilst the time and commitment required to embed these outcome measures in practice is considerable and should not be underestimated the gains for patients and the organisation make this worthwhile.”

– Judith Park, Deputy Chief Executive from St Lukes Hospice in Sheffield