Privacy Policy

Last reviewed January 2024

National Association for Hospice at Home is a registered charity number 1158250

This document explains how we (the National Association for Hospice at Home, the “Association”) collect, use and protect information relating to your access and use of our website (located at, the "Website").

By accessing our Website, you are accepting the terms of this Privacy Notice. We reserve the right to update this Privacy Notice at any time, so please check back periodically. By accessing the Website, you also agree to comply at all times with our Terms and Conditions.

If you do not agree to these Terms and Conditions or this Privacy Notice, please do not use our Website.

Information about us

The Website is owned and operated by the Association.

What information we collect

We collect and record information which you volunteer to us in your emails and via our contact form.

In addition, when you browse the Website, information about your visit is collected by Google Analytics[RT1]  to improve the quality of the Website. This information includes where you are on the internet (eg the URL you came from, IP address, domain types like and .com), your browser type,  the pages of the Website that were viewed during your visit, and any search terms that you entered on the Website.

How do we use this information?

·         to respond to your emails, questions and general feedback

·         to monitor and analyse usage trends, so that we may improve the Website

What information do we share with third parties?

We will not share your personal information, except for the purposes described below:

·         when we believe in good faith that we are lawfully authorised or required to do so in order to comply with the law or legal processes, or to respond to lawful requests or legal authorities, including responding to lawful subpoenas, warrants or court orders

·         to enforce or apply our privacy policy, our Terms and Conditions or other policies or agreements

Under the terms of this policy, we will not be held liable for the actions of third-party companies who are involved in the operation and technical provision of the Website.

What measures do we take to protect your information?

We are committed to protecting your privacy and will only use personal data that we collect in line with all applicable laws, including the General Data Protection Regulation (GDPR). We take reasonable technical measures to protect your information in order to prevent loss, misuse and unauthorised access, disclosure, alteration and destruction. However, please be aware that no security measures are perfect or impenetrable and no method of data transmission or storage can be guaranteed against interception or misuse.

Information for international users

If you are located outside the United Kingdom and choose to provide information to us, you understand that we may transfer your information to the United Kingdom and process it there (or any other country or jurisdiction where we or our technical partners operate). By using our Website, you consent to the collection, transfer, use, storage and disclosure of your information as described in this Privacy Notice.


Some web pages on the Website use session based cookies and the site uses these to validate your access to password protected parts of the Website. These cookies remain temporary and will only stay in the cookie file of your browser until you log out of the Website, or your session is idle for more than 30 minutes. When you log out of the Website all login data is removed from the cookie. To learn more about cookies, please read our Cookies page.


Any information collected is subject to the Privacy Notice in effect at the time such information is collected. We reserve the right to update this Privacy Notice at any time, so please check back periodically. By continuing to access the Website after those changes become effective, you are agreeing to be bound by the revised Privacy Notice.

Questions and contact information

If you have any questions or comments about our Website, or this Privacy Notice, please feel free to contact us anytime via our contact us page.